TripAdvisor

Terms and conditions

To Secure Your Booking
To secure your booking, you must inform Saladino Tours of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details; to Saladino Tours by wire transfer or credit / debit card (Visa and MasterCard, both are accepted).

 

Payment/Booking Policy

We are offering a low down payment of just 20% to secure your space on the tour including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to two days prior to your arrival date or in cash upon arrival at the destination to your tour manager, therefore, your booking will be a risk-free investment.

Payment by Credit Card

When paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to Saladino Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.

Document needed: A signed authorization letter to Saladino Tours allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.

Cancellation Policy (Excluding Peak Period)

Cancellation requests should be sent via fax or emailed to provide the company with written confirmation that your reservation should be canceled.

In case you cancel your trip, the following scale of charges will be applied:

  • From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
  • Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
  • Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
  • Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.

Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.

Force Majeure:

Saladino Tours offers a very flexible cancellation policy in case the government or the airline issues a NOT TO TRAVEL warning to the destination. In the event of this happening, we will be refunding you the amount paid for the tour package, or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked. Reservations will be adjusted to reflect these travel credits automatically. Only flights cancellation/changing fees are charged, according to the airline's terms and conditions, and bank surcharges fees are applied on the deposit amount paid.

Here at Saladino Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

Cancellation for Christmas, New Year and Easter Vacation:

In case you cancel your trip, the following scale of charges will be applied:

  • From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
  • Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
  • Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
  • Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.

Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.

 

Refund Policy

  • A refund will normally be made to the same account and using the same method which was used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
  • Refunds will be done only through the original mode of payment.

Accommodation

Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights

(1)Domestic Flights:
We quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.

 

(2)International Flights:
Preferred rates available from your origin to any destination we operate tours in and your travel consultant will book you the right flight to match with your scheduled tour just in time at very special prices.

 

Responsibility

The company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

 

Special Requests

If the client has any special requests, he should inform the company at the time of booking. The company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The client will not be specifically notified if a special request cannot be met. The company does not accept bookings, which are conditional on the fulfillment of any special request.

 

 

Tipping

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

 

Complaints

If you have any complaints while you are in the destination, please notify the company (Saladino Tours) immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Customer Care Management.

 

Acceptance of the Agreement

The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.